Earnings call briefThird-quarter 2026
ServiceNow raises 2026 subscription revenue outlook by $15 million at midpoint
ServiceNow expects fourth-quarter cRPO growth of 18.5% on a constant currency basis, excluding a rising balance of T4C backlog, and a higher mix of on-prem deals.
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President and Chief Financial Officer Gina Mastantuono said on the third-quarter call that the company raised its 2026 subscription revenue outlook by $15 million at the midpoint, from $15.77 billion to $15.785 billion.
Mastantuono said delivery expertise bundled with platform solutions on select large deals is carved out of subscription revenue, an effect of about 25 basis points in the third quarter. The company said it expects approximately 50 basis points of the same effect in the fourth quarter.
Quotes from the call
“For 2026, we're raising our subscription revenues by $15 million at the midpoint from $15.77 billion to $15.785 billion, representing 21% year-over-year growth on a constant currency basis.”
Key facts from the call
- 2026 subscription revenue outlook change
- Raised $15 million at midpoint, from $15.77 billion to $15.785 billion
- Expected fourth-quarter cRPO growth
- 18.5% on a constant currency basis, excluding a rising balance of T4C backlog
- Expected fourth-quarter operating margin
- 32%
Source: ServiceNow's third-quarter 2026 earnings call, October 28, 2026.
Written by GetSignal with AI from the company's earnings call.
Not investment advice.
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