Delete your Signal account
You can delete your Signal account and the data attached to it at any time. There is no waiting period and no retention grace window: the account row and everything hanging off it are deleted immediately.
Fastest way: in the app
- Open Signal and go to the Settings tab.
- Scroll to the bottom and tap Delete account.
- Confirm when prompted.
The deletion runs straight away and you are signed out. We send one confirmation email, then nothing further.
If you already uninstalled the app
Email support@getsignal.finance from the address you signed up with, with the subject Delete my account. We verify that the request comes from the account address, delete the account, and email you to confirm, usually within one to two business days.
What is deleted
- Your profile and sign-in record
- Companies, fund managers and members of Congress you follow, and your watchlist
- Saved and dismissed items
- Alert rules, price alerts and notification preferences
- Registered devices and push notification tokens
These are removed from our database outright. They are not archived, deactivated or held in a recoverable state, and deletion cannot be undone.
What we keep, and why
Three things outlive the account, and none of them is used to profile you:
- Usage and crash records, with the account identifier stripped. Signal records which screens and actions are used, and keeps the crash reports the app sends when something breaks. Those rows are kept as aggregate product and reliability data, and during deletion we clear the account identifier and the anonymous device identifier from every one of yours, so nothing in them points back to you or to any account. They are kept indefinitely in that anonymous form.
- A dated deletion record. We log that an account with your email address was deleted, and when. It exists so we can answer questions about the deletion and prevent abuse of the signup and trial system.
- Past support emails. If you have written to support, those messages stay in our support records with the address you wrote in from. The link to your account is removed, so they are no longer connected to a Signal profile.
If you want the deletion record or your past support emails erased as well, say so in your email to support@getsignal.finance and we will remove them, except where we are required to keep a record for legal or accounting reasons.
Subscriptions are billed by Apple or Google, not by Signal. Deleting your account does not cancel an active subscription. Cancel it in the App Store or Play Store subscription settings first, otherwise billing continues.
Questions
support@getsignal.finance · Privacy policy · Terms of service